Frequently Asked Customer Questions
Please reach us at [email protected] or toll-free at 1 (888) 913-0012, if you cannot find an answer to your question
We have 4 models of Palm (handheld) light therapy devices to meet your needs!
PALM CLASSIC:
Our first model was the Classic. It only offers the 660nm wavelength for bright red light, which is great for skin & dermatologic issues such as wounds or scars. This wavelength is included in all of the palms since it also stimulates circulation, promotes healthy blood flow into the site, oxygenation, and removal of cellular debris from the site. The 660nm light also increases collagen production. All of these functions of the 660nm wavelength are wonderful for preparing the site for cellular restoration!
PALM PROFESSIONAL:
Our second model was the Palm Professional (Pro). In addition to the 660nm wavelength that stimulates circulation and prepares the site, Palm Professional also offers the 810nm wavelength that has been clinically shown to provide deeper penetration of the light into the body. The Pro is great for aches and pains of most joints because it uses Photobiomodulation, which has been clinically proven to reduce pain and inflammation!
PALM ULTIMATE:
Our third model was the Palm Ultimate. It has the same 660nm & 810nm wavelengths as the Palm Professional, but it offers 25% more optical power than the Palm Professional, allowing you to reach those deeper areas faster! So, the Ultimate is 25% more powerful to reach the body issues that are bothering you!
SuperPalm 1050:
Our newest model, the SuperPalm 1050, offers a 1050nm wavelength for even deeper penetration of tissues based on clinical research. So, the SuperPalm 1050 is our best handheld model for relieving aches and pains, and especially for reaching large joints like the hip and deep back muscles!
We suggest selecting the best device for you based on the depth of area of the part of the body. Please see the answer above or call us at (888) 913-0012 to help decide which SunPowerLED product is best for you!
1) Tom Kerber invented a special cooling system in order to vastly increase the optical power of our SunPowerLED light therapy devices. That extra optical power allows for deeper penetration of the light, so you can reach your wellness goals faster!
2) Our SunPowerLED products are also specifically designed to offer more evenly distributed light. Unlike other light devices, our products supply a "wall' of light with no hot spots.
Light Emitting Diodes (LEDs) are generally considered safer than lasers, making them much easier to use at home without medical supervision.
Also, LEDs can be less expensive but offer a larger area of effect and even more power than many lasers available!
For more info, please see the pictures at the bottom of this page.
It is best to use our devices with direct skin contact in order to get the most benefit since the light's energy is partially blocked by clothing. Also, please be cautious of blocking the air vents with any clothing, towels or bedding.
No, all of our SunPowerLED products use safe, FDA Class 2 LEDs instead of lasers. Users may wish to wear light-filtering glasses to decrease the brightness of the LEDs, but they are not necessary. If our light devices are used near the eyes, please close your eyes. Feel free to pretend you are at the beach!
No, all of our SunPowerLED handheld Palm devices plug into the wall for electrical power. They come with a very safe 120v AC / 24v DC, 36W medical grade power supply with a wall plug adapter (approved by FCC & CE - UK, Canada) with an AC power cord. This allows for continuous operation without needing to stop recharging the batteries.
They are not battery-operated because that would require a very large battery for the amount of optical power that we provide. That would make them very heavy. Instead, our Palm devices are extremely lightweight, so they are easier to hold for personal use.
Also, our Palms are more convenient for travel since they do not require lithium batteries, which are not allowed for carry-on luggage and could cause delays and issues at the airport!
Yes, every Palm device comes with a 1-year warranty. The SuperPalm 1050 and larger products come with a 2-year warranty.
Please click here to see our Refund and Returns Policy.
There is no UV or electromagnetic radiation in any of our SunPowerLED products, so you don't need to worry about EMF while you are working on becoming healthier!
We recommend connecting the Palm in this order: Palm -- L-shaped adapter (optional) -- cord extender -- wall cord with power adapter -- wall outlet. This order will help extend the life of the wall/adapter cord and give you more length and freedom to maneuver.
When not in use, we recommend keeping your Palm unit in the convenient travel case that we provided as a complimentary gift. You can also take your Palm Light device with you when you travel, so you can find increased wellness wherever you go!
You may use isopropyl alcohol wipes or baby wipes to gently clean the outside surfaces.
You may use isopropyl alcohol wipes to clean the metal probe tip with the red tip cover removed. Alternatively, the metal probe tip could be separated from the Palm device and then cleaned with soapy water or boiling water. [The Palm device should never be placed in water.] The probe adapter (the circular plastic plate with 2 holes) may be cleaned with isopropyl alcohol wipes or can go in soapy water, but not boiling water.
For more information, please email us at [email protected] or call us at (888) 913-0012 (Mon-Fri, 9:00 AM - 4:00 PM Eastern Time) if you cannot find an answer to your question here.
For technical questions, please call Tom Kerber, inventor and owner, at (905) 517-3606 on his cell phone, Mon – Fri, 9:00 AM - 5:00 PM (Eastern Time).
All of our SunPowerLED devices work based on the scientific method called Photobiomodulation (PBM). PBM is also referred to as Low-Level Light Therapy (LLLT), Red Light Therapy (RLT), etc.
For more information on PBM, please see the following FAQ section.
Frequently Asked Photobiomodulation (PBM) Questions
Please reach out to us at [email protected] if you cannot find an answer to your question.
Yes! Light therapy has been used safely in thousands of clinics and is now endorsed by CDC, FDA, and the US Veteran's Administration! Red Light Therapy (RLT), also called Photobiomodulation (PBM), Low-Level Light Therapy (LLLT), and Low-Level Laser Therapy (LLLT), is a scientifically proven therapy method with decades of clinical studies from around the world! (Source: https://pbmfoundation.org)
To see research articles related to various topics, please see: https://pbmfoundation.org/areas-of-pbm-study
To search through the PBM Database, see: https://substack.com/profile/145776567-tom-kerber/note/c-15929792?utm_source=notes-share-action.
To watch videos of testimonials of customers who achieved positive results using our products visit:
Every day, we see the effects of light in a variety of ways! Many people suffer from Seasonal Effective Disorder, due to variations in light levels. We all need Vitamin D that our bodies make from sun exposure in order to maintain a healthy immune system.
In the last few decades, researchers have discovered that certain wavelengths of light can improve cellular function, causing a variety of positive benefits, such as increased circulation, decreased inflammation, scarring, and even pain!
PBM therapy is the application of red and near-infrared light to diseased or injured tissues to reduce inflammation, promote regeneration and enhance immune resilience. PBM triggers photochemical changes in the body in the same way photosynthesis affects plants, or sunlight effects vitamin D synthesis.
"Every middle school child who studies biology will know what mitochondria are. They are the parts inside every one of our 37 trillion cells that make energy (ATP).
But when we are injured, injured stressed or just old, those mitochondria produce less ATP and more free radicals (ROS).
These ROS lead to inflammation (inflammatory cytokines), cell death, and the triggering of genetic weaknesses that lead to degenerative diseases such as osteoarthritis, dementia, Parkinson’s Disease, cancer, etc.
When we apply light at the right wavelength, intensity and time parameters, inflammatory cytokines are reduced, ATP is increased, and the body starts to heal more quickly."
Source: PBM Foundation.
Yes! According to the PBM Foundation, "Photobiomodulation (PBM) uses red and near-infrared light to improve cell function. As this is a natural process helping a natural process, PBM therapy has had no documented side-effects among over 100 million patient treatments since its discovery in 1967." (https://pbmfoundation.org/testimonials-who-pbm-helps) No side-effects since 1967! Wow, that's what we call safe!
"Photobiomodulation (PBM) is a non-invasive, FDA cleared, medical technology." (https://pbmfoundation.org/what-is-pbm/)
For more information, please email us at [email protected] or call us at 1 (888) 913-0012 (Mon-Fri, 9:00 AM - 4:00 PM Eastern Time) if you cannot find an answer to your question here.
