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Have questions about red light therapy or need personalized guidance? Our team is here to help. Reach out today, and we’ll help you find the perfect red light therapy solution for your needs—whether for health or wellness.
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SunPowerLED
Unlock the Power of Light
SunPowerLED (Kerber USA Inc.)
Amherst, NY 14228
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Frequently Asked Questions
What is photobiomodulation and how does it work?
Photobiomodulation (PBM) is a light-based therapy that uses specific wavelengths of red and near-infrared light to stimulate cellular function. When these wavelengths reach your cells, they are absorbed by an enzyme called cytochrome c oxidase inside the mitochondria. This triggers increased production of ATP (the energy currency of cells), reduced oxidative stress, and lower inflammation. The result is faster tissue repair, pain relief, and improved function in every tissue the light can reach.
Is red light therapy safe to use every day?
Yes, red light exposure is generally safe to use every day, provided you follow the manufacturer's recommended session guidelines. Because it is non-invasive and entirely free of ultraviolet (UV) rays, it does not carry the risks of skin damage or burning typically associated with sun exposure or tanning beds. However, photobiomodulation (PBM) operates on a protocol-dependent model; longer sessions do not yield faster results. Please see the User Manual or Quick Start Guide for more info.
What can I expect to gain from a red light therapy wellness routine?
Many people explore red and near-infrared light as part of their everyday wellness routine, including decreased pain & inflammation after activity, relaxation, and general self-care. Individual experiences vary, and red light therapy is not a substitute for medical care. If you're managing a specific health condition, we'd recommend talking with your healthcare provider about whether incorporating light therapy into your routine makes sense for you.
What is the difference between red light and near-infrared therapy?
Red light generally falls in the 600 to 700nm range, while near-infrared light is typically 700nm and above and is understood to reach more deeply into tissue. SunPowerLED offers devices across multiple wavelengths, including 660nm, 810nm, and 1050nm, so you can choose based on your personal wellness goals. Our team can help you compare wavelength options against your intended use.
How does SunPowerLED compare to other red light therapy brands?
SunPowerLED is an FDA-registered medical device manufacturer offering professional-grade PBM products, from handheld devices to full-body canopies with our exclusive patented cooling system for maximum optical power. Furthermore, we offer verified irradiance specification and a 90-degree LED beam angle that spreads light evenly across the entire target area to avoid hot spots & dead zones, for maximum results.
Is an FDA-registered device the same as FDA-approved?
No. These are two different regulatory terms. SunPowerLED products are FDA-registered medical devices, meaning the device and manufacturer are listed with the FDA under the applicable device classification. FDA-approved refers to a separate premarket approval process that applies to certain other product categories. We are glad to answer any specific regulatory questions about a given product
Can I use my HSA or FSA to buy a red light therapy device?
Yes, you can use your HSA or FSA account to purchase any SunPowerLED device directly on our website. We partner with TrueMed to process HSA and FSA payments seamlessly at checkout, allowing most US customers to save 20% to 30% by using pre-tax dollars. Simply select the HSA/FSA payment option during checkout. TrueMed will verify your eligibility in seconds, process your payment, and automatically generate a Letter of Medical Necessity for your tax records.
How long does it take to see results from red light therapy?
Individual experiences vary from person to person. Many users report noticing a difference within a few weeks of consistent use, though timelines depend on the individual, the device, and how it's incorporated into a daily or weekly routine. We recommend following the usage guidance for your specific product and giving it consistent time, as with any wellness practice.
How often should I use my red light therapy device?
For general aches and pains, we recommend applying the light 2-3 times per day for best results. Please refer to the Quick Start Guide or User Manual for more information. If you have further questions, please let us know.
Is red light therapy safe for my eyes?
SunPowerLED devices are designed with eye safety in mind, and we recommend following the precautions listed in your product's user manual, including any guidance on eye protection or avoiding direct eye exposure during use. If you have a pre-existing eye condition, check with your ophthalmologist before use.
Is there a warranty?
Yes, every Palm device comes with a 1-year warranty. The SuperPalm 1050 and larger products come with a 2-year warranty.
What is your Refund and Returns Policy?
Please click here to see our Refund and Returns Policy.
How do I clean my SunPowerLED device?
You may use isopropyl alcohol wipes to gently clean the outside surfaces.
Also, to prevent the silicone knobby ring cover from becoming loose over time, please periodically remove it from the Palm, gently hand wash it with mild soap and lukewarm water, and then allow it to dry before replacing it onto the Palm.
More information about us or our devices
For more information, please email us at info@sunpowerled.com or call us at (888) 913-0012 (Mon-Fri, 9:00 AM – 5:00 PM Eastern Time) if you cannot find an answer to your question here.
